Questions people ask before they order
Fit
Do Ample shoes run true to size?
Yes, on a standard US women's last, with half sizes. Between sizes, take the half size up. A printed foot-measure sheet is in every box and the fit guide takes two minutes.
I have wide feet or a bunion. Which size?
Your usual size fits most wide feet because the toe box is shaped like a foot. For very wide feet or a large bunion, take the half size up. Exchanges are free either way.
Do they fit orthotics?
The insole lifts out. Flat and low-profile orthotics fit. Thick rigid ones may not; email us a photo and we will tell you honestly.
Is one width enough?
The last is roomy from the start, so one width covers standard through wide. If you have taken EE or wider in tapered shoes, you will usually take your normal length in Ample.
Comfort and health
Will Ample help my plantar fasciitis, neuropathy or bunions?
We don't make that promise and we won't. Ample is a comfortable, roomy, flat shoe; it is not a treatment. Many people with those conditions prefer shoes that don't squeeze or tip them forward. Ask your doctor what shoe shape suits you; ask us about fit.
Are flat shoes bad for me?
If you've worn raised, cushioned shoes for years, give your legs a week: an hour or two a day, then all day. Most people feel fine from day one. If you have a diagnosed condition, check with your doctor first.
Is the sole slippery?
The tread is designed for wet tile and smooth floors. We will publish the slip-test report on the product page when production samples pass it.
Orders
When will my order ship?
In-stock sizes ship within one business day from our US warehouse, free, and arrive in 3–6 days. Reserved items (winter boot, summer sandal) are charged only when they ship.
How do exchanges and returns work?
Free size exchanges with a prepaid label; the new size ships when the carrier scans your return. 30-day walk test: wear them outside and still return them for a refund within 30 days. Full policy.
Do you ship outside the US?
Not yet. US only at launch so exchanges stay fast and free.
Can I use HSA or FSA?
We are applying for eligibility through a letter-of-medical-necessity partner. Until it is live, the answer is no.
How do I reach a person?
hello@amplefootwear.com or the chat button. Seven days a week, reply within 24 hours.