Returns, swaps and refunds

Last updated: September 23, 2026

Our fit promise

Right fit, or we swap it free. If the shoes are not right for you, you have 30 days from delivery to send them back for a full refund. You can wear them outside during those 30 days. That is the whole point of the walk test.

Free size swap

Wrong size? Email hello@amplefootwear.com or use the chat with your order number and the size you need. We email you a prepaid return label the same business day and ship the new size free from our US warehouse. You never pay shipping in either direction.

Returns for a refund

Within 30 days of delivery, email us your order number and tell us you would like a refund. We send a prepaid label. When the carrier scans your return, we refund the full amount you paid to your original payment method. No restocking fee, no partial refunds, no "keep them for 30% back" offers.

Condition

Worn is fine. Please send the shoes back clean and dry, in the box if you still have it, with the insole and spare cord. Shoes that have been cut, dyed or altered cannot be refunded.

Refund timing

We issue the refund within 2 business days of the carrier's first scan. Your bank or card company usually shows it within 5 to 10 business days.

Bundles

If you return one pair from a 2-pair or 3-pair order, the refund is that pair's share of what you paid, and the bundle price stays on the pairs you keep.

One-year warranty

Stitching, the sole bond and the cord lock are covered for 1 year from delivery. If any of them fail with normal wear, email us a photo and we replace the pair. Normal wear of the outsole and knit, and damage from misuse, are not covered.

How to reach us

Email hello@amplefootwear.com or use the chat on any page. A person replies within 24 hours, seven days a week.

Ample Footwear is a brand of Prime Ventures E-Commerce LLC, 16192 Coastal Hwy, Lewes, DE 19958, United States.